Student Handbook & Orientation Guide

Title Download
International Student Handbook Download
Domestic Student Handbook Download

For Agents

Title Download
RTO Agent Application Form Download


Title Download
International Application Form Download
Domestic Application Form Download
Critical Incident Report Form Download
Transcript Request Form Download
Student Credit Transfer Application Form Download
General Request Form Download
Update Personal Information Form Download
Student Appeal Form Download
Student Complaint Form Download
Course Withdrawal Release Letter Form Download
Student Deferral,suspension or Extension Application Form Download
Refund Application Form Download
Course Transfer Form Download
Appeal for Review of Decision Form Download

Policy & Procedures

All policies and procedures and information to support students to adjust to study and life in Australia to achieve their learning goals and to achieve satisfactory academic progress towards meeting the learning outcomes of the courseare contained in the Students Handbook.Students are to familiarise themselves with all the contents. For any queries, contact HIC Staff; Reception, Student Support Officer, Trainers, RTO Manager either in person or by writing to
To name a few they are:

  • HIC Selection
  • Code Of Conduct
  • Student Discipline
  • Fees and Charges Policy for International students
  • Tuition Protection Service at HIC
  • Access & Equity Operating Principles
  • Student Complaints and Appeals
  • Course Delivery
  • Course Progress and Intervention Strategies
  • Completion within Expected Duration
  • Plagiarism & Cheating
  • Deferral, Temporary Suspension & Cancellation
  • Complaints and Appeals
  • Transfer between Providers
  • DIBP Requirements & Related Legislation
  • Critical Incident policy and procedures
  • Assessment Requirements and Procedures
  • Compassionate and/or Compelling Circumstances
  • Credit Transfer/National Recognition/ Recognition of Prior Learning

Information on:

  • Support services
  • Emergency and health services
  • Legal services
  • Facilities and resources
  • DIBP Requirements
  • Relevant legislation